Shipping policy
Shipping Policy
Thank you for shopping with Rilane! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for more information on processing times, shipping rates, and delivery timelines.
Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Processing times may vary during high-volume periods, such as holidays or special promotions.
- You will receive an email confirmation with tracking information once your order has been shipped.
Shipping Times & Methods
Domestic (U.S.) Shipping
- Standard Shipping: 5-10 business days
-
Express Shipping: 2-5 business days
(Note: Delivery times may vary based on your location and shipping carrier delays.)
International Shipping
- Standard International Shipping: 7-15 business days
- Additional transit time may apply depending on customs processing in your country.
Shipping Rates
- Standard Shipping (US): $4.99 (FREE on orders over $75)
- Express Shipping (US): $12.99
- International Shipping: Calculated at checkout based on destination and package weight.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with your tracking number.
- You can track your shipment directly through the carrier’s website or via the link provided in your confirmation email.
Potential Delays
While we strive to deliver your order on time, there may be unforeseen delays due to:
- Customs clearance
- Weather conditions
- Carrier delays
If your order is significantly delayed, we will reach out to keep you informed.
Shipping Partners
We work with reliable shipping partners, including USPS, UPS, FedEx, and other international couriers to ensure safe and timely delivery.
Incorrect Shipping Information
Please ensure all shipping information is correct at the time of purchase.
- We are not responsible for delays or losses resulting from incorrect or incomplete addresses.
- If you need to update your shipping details, please contact our support team within 12 hours of placing your order.
Lost or Stolen Packages
Rilane is not responsible for packages that are lost or stolen after delivery has been confirmed.
- If you experience issues with a missing package, please contact the shipping carrier directly.
- We are happy to assist in filing claims where possible.
Customs & Duties (International Orders)
- Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
- We recommend checking your local customs regulations before placing an international order.
Contact Us
For any questions or concerns regarding your order or shipping, please contact our customer support team at support@rilane.com.
We’re here to help!